What should you do if you are having trouble obtaining information because employees are afraid of reporting?

In a situation where employees are hesitant to report information due to fear, emphasizing that Insider Threat Program personnel have the legal authority to access information can help alleviate those fears. This reminder serves as a reassurance to employees that there are structured protocols in place designed to protect them and that the program is founded on legitimate authority. It fosters a culture of transparency and accountability, encouraging employees to cooperate without fear of reprisal or misunderstanding.

Providing this context can empower employees to feel safe in reporting concerns, knowing they are not personally at fault for raising issues that are relevant to overall security. This approach builds trust in the Insider Threat Program and reinforces its purpose of maintaining a secure environment.

Other options may not adequately address the root cause of the employees' fears. For instance, offering incentives might seem coercive or insincere, while ignoring their concerns outright could lead to a further breakdown in communication and trust. Reporting employees for not complying would also create a negative atmosphere, deterring future reporting and fostering more fear rather than encouraging communication.